RETURN + REFUND POLICY

Overview

We stand behind the quality of our products. This policy outlines the conditions under which we offer refunds and replacements.

What We Accept for Return

We offer refunds and product replacements in the following situations:

Incorrect or Wrong Variant Items: You received a different item than what you ordered, or received the wrong size, color, or variant.

Damaged on Arrival: Your product arrived damaged or defective and cannot be used as intended.

What We Do Not Accept for Return

For health, safety, and hygiene reasons, we cannot accept returns or exchanges for any products that have been unsealed, opened, and/or used. This applies regardless of the reason for return.

How to Request a Refund or Replacement

Eligibility Timeline: You must submit your refund or replacement request within 7 days of your confirmed delivery date. Requests submitted after this window cannot be processed.

Submission Options:

• Complete our Return/Replacement Form 
• Email us directly at hello@gonewildco.com

Documentation Requirements for Damaged Items: If your product arrived damaged, please provide photographic or video documentation clearly showing the damage. This documentation helps us address shipping carrier issues and prevent future damage. Images or videos should show the packaging condition and the specific damage to the item.

What Happens Next

Processing Time: Once we receive your request and any required documentation, we will review your case within 3-5 business days and notify you of our decision via email.

Refund Method: Approved refunds will be issued to your original payment method. Please allow 5-10 business days for the refund to appear in your account, depending on your financial institution.

Replacement Options: For approved replacements, we will either ship a replacement item at no cost or provide a full refund — you choose which option works best for you. Replacements are typically shipped within 3-5 business days of approval.

Return Shipping: We will provide prepaid return shipping labels for incorrect or damaged items when applicable.

Contact Us

If you have questions about this policy or need to submit a return request, please contact us at hello@gonewildco.com or use our Return/Replacement Form.

Last Updated: October 27, 2025